General FAQ

Q: What's the recommended proxy provider for alpha software? A: HMA is recommended but proxies give IP diversity as long as those are dedicated proxies and working fine. We recommend Squid proxies. ------------------------- Please find the Squid Proxy discount code, the prices AFTER the discount and the link to buy from below: Packages (after an exclusive 25% BHW discount): 10 Private Proxies - $18/m 25 Private Proxies - $36/m 50 Private Proxies - $65/m 100 Private Proxies - $120/m 20...

Q: Can we use Alpha Desktop Applications on Mac OS? A: Unfortunately This is a Windows-based software. However, you can install the software but you will first need to install VMWare to have a windows app, that will allow you to install windows software.

Q: I can't install the software on my PC. A: Please try the following: #1 run CCleaner #2 run registry cleaner via CCleaner then restart your computer #3 download the setup.exe #4 add setup.exe to anti-virus/firewall exception #5 reinstall the software Also, please make sure to add the %localappdata%\Apps location to the Antivirus exclusion list and reinstall the software. It could be the videoviewer.exe is blocked by the antivirus. If the problem persists, please contact our support ...

Q: I can't create email accounts on Backlink Alpha/Video Synd Alpha but bulk creator seems to be running A: Please follow the steps below to resolve the issue: Please re-register the software after cleaning the license data from the computer. To do that: i) Open Regedit: by clicking on the start button and type "regedit" (without quotes) ii) Then expand HKEY_CURRENT_USER > Then software folder > Then KISSIM folder. And delete Video Synd Alpha (or the software that's not creati...

Q: I am getting "Value is out of expected value" while installing/updating or at the application startup. A: To fix the error please go to the %localappdata% folder - (you can go to that folder by pressing the start button and typing %localappdata%) Then open the apps folder & rename the folder "2.0" to something else... e.g 2.0 backup then reinstall the app.

Q: How do I fix the error I got after the latest software update? A: Please uninstall the software using RevoUninstaller. You can download it here: https://www.revouninstaller.com/ Then clean all the remaining files then reinstall the software again.